Frequently Asked Questions

I use a HIPAA compliant version of Zoom to conduct my therapy sessions at this time. I will provide you with meeting information so that we can meet using your computer or phone. You will need to be in a private location that protects your confidentiality. If you are on a computer it is ideal for you to have a wired connection to minimize connection problems. You will want to have light shining on you and minimal lighting behind you so that I can better see you. We will discuss teletherapy during our first meeting and you are welcome to share any concerns that you have about it.

I accept all major credit cards including HSA and FSA benefit cards.

The standard session length is 50 minutes and I offer a longer session length of 75 minutes for couples who would like to meet for more time.

During the beginning and middle phase of therapy we will meet at least one time per week while some may choose to meet two times per week. I have found that meeting any less frequently than once per week does not support the change process. Later in therapy, some clients decide to change to every other week to support them as they are transitioning out of therapy. Every situation is different and we can discuss this together.
I have a 48-hour cancellation policy.  If you need to reschedule a session, please let me know at least 48 hours before our appointment to avoid being charged for the missed session. I will work with you to reschedule your appointment if I can whether or not you provide 48-hours’ notice.

Overall, you can think of the first session as a time for you to share the background of what brings you to therapy and time for me to begin an assessment process to get a full picture. I’ll invite you to share more about yourself and we can also talk about what’s worked or not worked for your mental health in the past.

Some questions that I like to ask during a first session include:

  • Have you gone to therapy before? How did that go?
  • What goals would you like to reach by going to therapy?
  • What do I need to know about you to understand your current challenges?

You can ask me questions as well. You might be curious about how I work with clients and my thoughts about the course of treatment.

The most important part of a first session is to experience what therapy is like with me. If you feel safe, accepted, and comfortable with me, we can discuss if you’d like to meet again.

Robert Jackson Therapy via ZOOM